Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Faceless Shorts AI subscriptions, billed through Razorpay.

1. Cancelling your subscription

You can cancel your subscription at any time from your billing settings inside the dashboard. Once cancelled, you will not be charged again, and you keep access to your plan's features until the end of the billing cycle you already paid for.

2. Refunds

14-day money-back guarantee: if this is your first paid subscription with us (monthly or yearly) and you've generated 3 or fewer videos on it, contact us within 14 days of your payment and we'll issue a full refund and cancel the subscription immediately. This guarantee applies once per customer, on your first purchase — it does not renew on later billing cycles or repeat subscriptions.

Outside that window, subscription charges are non-refundable, including for partially used cycles, and this applies equally to monthly and yearly plans — we do not offer prorated refunds for early cancellation of a yearly plan any more than we would for a monthly one. This reflects that video generation and storage costs are incurred as soon as your plan renews.

3. Failed or duplicate payments

If you believe you were charged in error — for example, a duplicate charge caused by a payment gateway issue — contact us at support@facelessshortsai.com with your account email and payment details. We will investigate with Razorpay and issue a refund for any confirmed duplicate or erroneous charge.

4. Plan changes

Upgrading or downgrading your plan takes effect based on your next billing cycle; we do not refund the difference for the remainder of a cycle already billed at a higher tier.

5. Contact us

For any billing question or refund request, email support@facelessshortsai.com. We aim to respond within 2 business days.